Auto QA: Monitor the Quality of Every Customer Interaction and Scale Your Support Team
As your support operation expands, it’s difficult to check the quality of every interaction your team has with every customer. Monitoring every support channel and providing consistent and objective coaching becomes an impossible task.
In an environment with hiring freezes and a greater focus on efficiency, you’re expected to deliver positive customer experiences with fewer resources.
Join Harish Batlapenumarthy and Joe Andrews on April 11th to learn how Auto QA solves this issue, allowing you to confidently QA 100% of your cases and accurately predict customer satisfaction metrics.
Remove the Friction
Auto QA allows you to monitor every channel, using voice-to-text technology and custom rubrics to QA every single support interaction. Your agents are coached and developed continuously, getting suggestions and coaching in real-time on every case.
The outcome of all this? Scaling your support team while avoiding sacrificing quality and customer experience.
Register now and join us on April 11th to learn:
- How Auto QA solves your QM needs, allowing you to confidently QA 100% of your cases and accurately predict customer satisfaction metrics.
- Why Auto QA was built and how it works
- How Auto QA compliments the capabilities possible with SupportLogic SX
Speakers
Harish Batlapenumarthy
Vice President, Product and Ecosystems, SupportLogic
Joe Andrews
Chief Marketing Officer, SupportLogic
SX focused companies use SupportLogic
About SupportLogic SX
The Continuous Support Experience Platform
- Seamlessly integrate with your existing ticketing system
- Read every ticket and automatically extract signals using AI/NLP
- Maintain context across conversational and ticket boundaries
- Predict outcome and provide proactive recommendations with intelligent workflows