Blog
Improve B2B Customer Retention and Reduce Churn with Sentiment Detection
B2B customer retention strategy must include a proactive support experience and to stay competitive that means leveraging AI.
Read More
“When a frustration signal comes in, we act to ensure that the case doesn’t escalate. We loop in the right people and change the course of the entire experience. These leading indicators have helped us change the experience for our customers.”
Sudheendra Rao
Director of Technical Support, Automation Anywhere
Act on sentiment to improve CSAT
The dashboard is your single point of truth for every customer signal, showing you cases that need your attention and cases containing negative sentiment.
Alert anyone in company to jump in and assist
Choose an action from case view: reassign the case, add an internal case note, or loop in an an expert outside of the support organization using your native messaging app.
Analyze customer sentiment across 40 types of signals
Go beyond metadata and gain unprecedented clarity on the voice of the customer.
HEAR FROM OUR CUSTOMERS
Why support teams love SupportLogic
“Our management team uses SupportLogic as our eyes everywhere.”
Patrick Martin
VP of Technical Support
Reduce mean time to resolution from 4 days to 2
53
%
Decrease in MTTR
+
31
%
increase in First-Day Resolution
56
%
Reduction in Escalation Requests
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
Matt Blair
SVP Support and Customer Success
Take a proactive approach to support
+
20
%
increase in csat
+
9
%
Partner CSAT
40
%
Reduction in SLA misses
“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”
Daniel Coullet
VP, Customer Success at Scale and Support Service
Reduce escalations and better prioritize cases
30
%
ReduCtion in escalations
+
4.7
/ 5
Partner CSAT
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Chad Singleton
Vice President of Support Readiness
Reduce escalations and improve CSAT
40
%
Reduction in Escalations
90
+
NPS
90
%
CSAT
Explore Resources on Sentiment Analysis
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue