Use the Support Health Score dashboard to drill into specific issues or see a birds-eye view of an account’s support experience.
Prioritize customers with predictive Sentiment Scores and Needs Attention Scores, showing you which cases to focus on first.
Make a group of customers accounts to easily track their support outcomes, drill into sentiment signals, and monitor possible churn risks.
HEAR FROM OUR CUSTOMERS
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Vice President of Support Readiness
%
Reduction in Escalations
+
NPS
%
CSAT
“Our management team uses SupportLogic as our eyes everywhere.”
VP of Technical Support
%
Decrease in MTTR
+
%
increase in First-Day Resolution
%
Reduction in Escalation Requests
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
SVP Support and Customer Success
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.”
VP, Customer Success at Scale and Support Service
%
ReduCtion in escalations
+
/ 5
Partner CSAT
Reduce escalations and cut through backlog to increase customer retention and revenue
