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Support your customers across any language or region.
Globalize your customer support team by using AI to eliminate tone and communication barriers.
PRODUCT TOUR
Language Agent
Translate any support conversations to English, run AI on the conversation, and then respond back to the customer. SupportLogic’s two-way Language Agent means you can analyze any interaction while serving your customers in their language. Response tone presets then help every agent provide the best service.
“SupportLogic is a great technology platform that helps us drive quality, makes it more human centric, more safe, and more reliable for our clients to consume our technology.”
Dilip Kumar, Chief Digital Officer, NTT Data
53
%
REDUCTION IN
MTTR BY COVEO
28
%
Reduction in MTTR BY Certinia
31
%
increase in same-day resolutions for coveo
The Enterprise Solution for Support Translation
Translate entire case logs
Translate an entire case, act on sentiment labels and predictions, and use these signals across the business.
Serve customers in their language
Translate incoming customer support conversations to English, write a response in any language and send it in the customer’s language.
Write faster with grammar and tone assist
Take advantage of several tone presets to make customer response consistently great across the team.
Cut Through the AI Hype and Get Real-World Results
“SupportLogic enables us to operate far more efficiently and effectively and focus on elevating the customer experience.“
Jenna Koontz
VP, Global Customer Support, Certinia
Real-time sentiment analysis has enabled proactive Support Experience
30
%
REDUCTION IN ESCALATION RATE
28
%
DECREASE IN TIME TO RESOLUTION
90
CSAT FROM TAKING ACTION ON SENTIMENT
“72% of our strategic customers have improved customer sentiment.”
Arnoud Schouw
VP, Customer Support, Basware
Improved CX with shift from “product-centric” to “customer-centric”
80
%
Reduction in Escalations
93
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG VIP CUSTOMERS
72
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG STRATEGIC CUSTOMERS
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
Katherine Sullivan
SVP, Customer Success, Salesforce
Salesforce slashed escalation rates by 56%
56
%
Reduction in Escalation Rates
<
2
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
13
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
Matt Blair
SVP Support and Customer Success, Databricks
Databricks takes a proactive approach to support
+
20
%
increase in csat
+
9
%
Partner CSAT
40
%
Reduction in SLA misses
Explore Resources on Generative AI
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform