Support your customers across any language or region.

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“SupportLogic is a great technology platform that helps us drive quality, makes it more human centric, more safe, and more reliable for our clients to consume our technology.”

Dilip Kumar, Chief Digital Officer, NTT Data

53

%

REDUCTION IN
MTTR BY COVEO

28

%

Reduction in MTTR BY Certinia

31

%

increase in same-day resolutions for coveo

The Enterprise Solution for Support Translation

Translate entire case logs

Translate an entire case, act on sentiment labels and predictions, and use these signals across the business.

Translate incoming customer support conversations to English, write a response in any language and send it in the customer’s language.


Take advantage of several tone presets to make customer response consistently great across the team.

Cut Through the AI Hype and Get Real-World Results

“SupportLogic enables us to operate far more efficiently and effectively and focus on elevating the customer experience.“

Jenna Koontz

VP, Global Customer Support, Certinia

Real-time sentiment analysis has enabled proactive Support Experience

30

%

REDUCTION IN ESCALATION RATE

28

%

DECREASE IN TIME TO RESOLUTION

90

CSAT FROM TAKING ACTION ON SENTIMENT

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Explore Resources on Generative AI

Visit Resource Center
Real-world Generative AI Solutions for Complex Support
Transforming Agent Productivity with Contextual Generative AI
Hype, Myths, and Reality of Agentic AI

Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform