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Achieving Optimal Customer and Employee Retention with Quality Monitoring (QM)
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Efficiently coach support calls using tone detection
Sentiment detection marks the critical portions of every support call, helping QA managers focus resources.
Monitor the quality of every call using custom rubrics
Every voice call is monitored for quality and passed through a rubric customized to your support quality expectations.
Why quality monitoring teams love SupportLogic
“[SupportLogic] provides actionable agent coaching insights by automating quality assurance reviews from our complex stream of customer interactions in 21 languages and 65 countries.”
Bharati Amarnani
Sr Director Customer and Technical Support, Coda Payments
Coda Payments auto QAs over 30,000 cases monthly.
30000
+
cases Evaluated Per month
21
Languages Supported
65
+
Countries Supported
Explore Resources on Quality Monitoring
Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue