Customer Story: Jerry Stalick from Delinea

Jerry Stalick, Senior Vice President at Delinea, explains how his team witnessed significant improvements in its support operations. The company saw a dramatic reduction of more than 50% in cases predicted “likely to escalate.” While there is still room for optimization in terms of processes and data interpretation, the initial results have been promising. As the support team becomes more proficient with the tool, Delinea expects to see continued improvements in efficiency. Read the full case study here.