Products
Alerting Engine
Solve issues faster by alerting stakeholders across your business
Data Cloud
Integrate sentiment and prediction data to Snowflake
NLP Analytics
Act on customer sentiment and product friction with workflows and reporting
Knowledge Agent
Resolve issues quickly with a predictive answer engine inside your CRM.
Escalation Agent
Predict and prevent escalations to allocate resources more effectively
Sentiment Agent
Go beyond customer surveys and unlock the voice of the customer
Prioritization Agent
Improve support response and reduce time to resolution
Routing Agent
Assign the right resource to every customer issue and improve CSAT
Quality Agent
Monitor 100% of support channels with zero additional QA resources
Account Agent
Analyze support outcomes and monitor at-risk accounts
Customers
Resources
Product Tours
Take a self-guided tour through some of SupportLogic’s most popular workflows
Integrations
Integrate with your existing ticketing system and apps and go live within 45 days
eBooks, Videos and White Papers
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Case Studies
See why world-class brands and innovative support leaders love SupportLogic
Events & Webinars
Join in-person and virtual events or stream on-demand
Maturity Model Assessment
Take a free maturity assessment to see how your organization measures up
ROI Calculators
See how your support operations can benefit from SupportLogic
Blog
Keep up with the latest in support technology thought leadership
Newsroom
Keep up with SupportLogic news and the latest product announcements
Security
SupportLogic is ISO 27001 and SOC II Type 2 certified, GDPR and HIPAA compliant
Support Experience Book
Read how companies use AI to win the hearts, minds and wallets of customers
SX Live Library
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