PRODUCTS

SupportLogic SX Applications

Our SupportLogic SX platform and applications are designed to transform your support from reactive to proactive and predictive.

It’s time to elevate your customer experience with a transformed, proactive support experience

Protect and
Grow Revenue

Reduce escalations and churn, increase CSAT and loyalty to build more profitable, lifelong relationships.

Predict and
prevent escalations

Identify which customers are at risk of escalation and take swift, decisive action to keep customers happy

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Identify and attack potential churn risks

Leverage customer health and sentiment scoring to get ahead of potential trouble spots before they become critical

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Uncover areas
for expansion

Extract product-related signals from support operations to drive more enlightened product roadmaps

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Turn Agents Into Superheroes

Supercharge your support team to be more proactive and productive; improve agent retention by coaching and motivating them

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Evaluate and
coach every agent

Analyze 100% of cases to ensure quality of support

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Drive soft skills
development

Hone agent skills with AI-powered coaching and case review

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Improve ESAT to
drive agent retention

Engage and empower every agent to reduce attrition

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Deliver a data-driven product strategy

Gather product feedback and usage information from every service interaction to optimize product roadmaps and user adoption

Uncover feature requests buried in case notes

Analyze usage trends to prevent churn

Equip engineering with unbiased product feedback