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Alerting Engine
Solve issues faster by alerting stakeholders across your business
Data Cloud
Integrate sentiment and prediction data to Snowflake
NLP Analytics
Act on customer sentiment and product friction with workflows and reporting
Knowledge Agent
Resolve issues quickly with a predictive answer engine inside your CRM.
Escalation Agent
Predict and prevent escalations to allocate resources more effectively
Sentiment Agent
Go beyond customer surveys and unlock the voice of the customer
Prioritization Agent
Improve support response and reduce time to resolution
Routing Agent
Assign the right resource to every customer issue and improve CSAT
Quality Agent
Monitor 100% of support channels with zero additional QA resources
Account Agent
Analyze support outcomes and monitor at-risk accounts
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Support Experience Book
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eWeek
Apr 16, 2021
Krishna Raj Raja of SupportLogic | eSPEAKS with Chris Preimesberger (video)
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Wall Street Journal
Oct 12, 2020
SupportLogic Raises Funds to Help Businesses Gauge Customer Attitudes
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