SALESFORCE INTEGRATIONS
Get Proactive with Salesforce Insights
We’ve done all the heavy lifting
No rip and replace: we integrate the unique parts of your organization so you can start acting on customer insights immediately.
Take Your Salesforce Service Cloud Workflow to the Next Level
When you connect SupportLogic to Service Cloud, you unlock a myriad of benefits.
Signal Extraction and AI/ML Analysis
AI-Powered Case
Backlog Management
Case Escalation Prediction
Intelligent Case
Routing
Agent Coaching and Optimization
Case and Customer Sentiment Analysis
Customer Churn Prediction
Level up your Salesforce Case Management
Bi-directional integration with Salesforce lets you to manage support cases and customers from right within SupportLogic.
You always have the ability to read and write directly into Salesforce – keeping your workflow in one place
Build on What You Already Use
SupportLogic is a non-intrusive, cloud-based layer of intelligence for your existing Salesforce environment. There’s no “rip and replace” or deep coding required.
Simply deploy our lightweight data connector and get started transforming your support operations from day one. Our self-service design means control of your data always stays with you.
Salesforce Integration Features
Some of our customers’ favorite write-back capabilities include:
Reassign a case to a new owner
Change the case status
Change the case priority
Add internal and external case notes
Create a public comment
Create an escalation
Secure, No-Hassle Salesforce Integration
As part of your onboarding process, SupportLogic handles the data migration between your Salesforce and SupportLogic instances. We make it easy for you to begin acting on customer signals in your case interactions fast, providing rapid adoption and ROI.
