Infer the skills needed to solve every case and compares against your team’s skills.
Route and assign cases using a continuously updated machine learning model.
Improve CSAT by getting the best available agent in contact with your customer quickly.
Identify optimal agents in real time using machine learning and reduce the manual effort of case assignment and the inefficiencies of rules-based routing. Take advantage of a case routing system that “teaches itself” over time.
Let agents work the cases they know best, set them up for success, and boost your SLA and CSAT.
“Our management team uses SupportLogic as our eyes everywhere. SupportLogic SX case assignment detects who the best and
most qualified people are.”
VP of Technical Support
%
Decrease in MTTR
%
Increase in first-day resolution
%
Reduction in escalation requests
