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Report: Customer sentiment drives faster case resolutions
Data that shows how customer sentiment detection and workflow automation are making support teams more efficient.
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HOW IT WORKS
Goodbye Metadata, Hello Customer Signals
Extract the true voice of the customer from every support interaction and use predictive and generative AI to make your team more efficient and strategic
AI Agents
Escalation Agent
Elevate your support with real-time insights and automated QA, CSAT, and CES predictions
Intelligent Case Routing
Solve cases faster and reduce agent burnout with intelligent stack ranking for your team
Proactive Alerts
Use your messaging applications to loop in anyone within your organization
Backlog Management
Take advantage of smart filtering to solve cases faster and reduce your backlog
Seamlessly Integrate with Your Existing Tools
SupportLogic acts as a force multiplier for your CRM/ticketing system, unlocking actionable insights from unstructured data surrounding support interactions.
Read Every Ticket and Automatically Extract Signals Using AI and Natural Language Processing (NLP)
Automatically extract 40 different customer signals and hundreds of domain-specific keywords from your existing and live support tickets.
Act Using Predictive and Generative AI Built for Support
We leverage LLMs and small, domain-specific language models (SLMs) within an enterprise-level environment for a variety of use cases:
Deliver Insights to the Entire Business
Extract powerful business insights from your support interactions. Share product feedback, feature requests, and sentiment trends with product, sales and marketing teams with a single click.
Reduced Customer Escalations by 40%
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Chad Singleton
Vice President of Support Readiness
How Nutanix Reduced Their Escalations
40
%
reduction in escalations
90
+
nps
97
%
csat
