AI Agentsfor Enterprise Support

Deploy AI agents to eliminate customer escalations, surveys, knowledge gaps, manual coaching, manual routing, churn risk, backlog and operational inefficiencies.

See how SupportLogic makes your ticketing system better

“SupportLogic helps us drive quality, making it more reliable for our clients to consume our technology.”

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World-Class Brands Use SupportLogic

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Your Ticketing System’s AI Is Not Built for Enterprise Support

Enterprise support spans across time, people, channels, and systems of record. Workflows designed for simple cases and intelligence that can’t span systems of record don’t work for enterprise support.

Workflows designed for simple cases

Tuned for first-call resolution

Doesn’t preserve historical context

Rudimentary sentiment analysis

Doesn’t handle multiple systems of record

Lacks correct technical answers

Cognitive AI Cloud is the Difference

The hype around AI ignores the reality that enterprise support is complicated. Enterprise customer support occurs across numerous touch points across several channels over time, and they’re all driven by different systems of record. SupportLogic connects to disparate systems of record, continuously monitors, extracts nuanced signals from noisy customer interactions, maintains context, and drives action.

Data Extraction Engine

SupportLogic consolidates data across enterprise systems of record and normalizes the schema into a universal data format.

Signal Extraction Engine

Specialized AI models extract nuanced signals from noisy customer interactions filled with business jargon.

Context Engine

Builds contextual memory over time across interaction, channel, and contact boundaries.

Orchestration Engine

Create custom alerts, events, coaching rubrics, and routing rules to integrate powerful AI with your business processes.

Data Extraction Engine

SupportLogic consolidates data across enterprise systems of record and normalizes the schema into a universal data format.

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Cut Through the AI Hype and Get Real-World Results

“SupportLogic enables us to operate far more efficiently and effectively and focus on elevating the customer experience.“

Jenna Koontz

VP, Global Customer Support, Certinia

Real-time sentiment analysis has enabled proactive Support Experience

30

%

REDUCTION IN ESCALATION RATE

28

%

DECREASE IN TIME TO RESOLUTION

90

CSAT FROM TAKING ACTION ON SENTIMENT

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SupportLogic Resources

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Blog
Report: The State of CXO

The data in this CXO report highlight the opportunities and challenges of today’s IT requirements and demonstrate why it’s critical to monitor every customer interaction—regardless of whether it’s handled by a person or a chatbot.

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Blog
The Untapped Potential of Support: Transforming Teams into Knowledge Powerhouses

Sariel Moshe describes his vision for xFind and the human knowledge revolution as xFind and its precision answer engine join SupportLogic.

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Support Experience Conference

Relive the experience: Every session from this year’s Support Experience Conference is now on demand. Learn from the best in the industry and stream the latest in AI for B2B support.

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Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform

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