AI Agentsfor Complex Support

Deploy AI agents to eliminate customer escalations, surveys, knowledge gaps, manual coaching, manual routing, churn risk, backlog and operational inefficiencies.

See how SupportLogic makes your ticketing system better

“SupportLogic helps us drive quality, making it more reliable for our clients to consume our technology.”

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World-Class Brands Use SupportLogic

Hear from our customers

Your Ticketing System’s AI Doesn’t Handle Complex Cases

Customer support is increasingly becoming more complex as your business integrates with a diverse ecosystem. The tools built for handling simple cases are no longer enough.

Workflows designed for simple cases

Tuned for first-call resolution

Doesn’t preserve historical context

Rudimentary sentiment analysis

Doesn’t handle multiple systems of record

Lacks correct technical answers

Contextual Support Intelligence is the Difference

SupportLogic monitors every support interaction with a layer of intelligence designed to work with the unstructured data, custom fields, and existing CRM automation.

Monitor Every Human and Virtual Agent

Extract sentiment signals in real time from every customer interaction

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A Complete Platform Built for B2B Support

SupportLogic SX is designed for complex B2B support – solving the most impactful use cases

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Omnichannel support for CRM, Support, Chat, Voice

Plug your existing tech stack into a data pipeline built for handling real-time AI analysis

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Enterprise Ready with a Secure, Virtual Private Cloud

Connect to an isolated VPC designed to keep your customer data safe

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Monitor Every Human and Virtual Agent

Extract sentiment signals in real time from every customer interaction

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Cut Through the AI Hype and Get Real-World Results

“Support experience isn’t just the folks touching the end customer, it’s in everything that we do.“

Carlos Quezada

VP, Customer Experience Strategy, HPE

Aruba HPE improved operational efficiency, CX with early warning system from SupportLogic

60

%

Decrease in BACKLOG REVIEW TIME

+

25

%

iMPROVEMENT IN MTTR

92

CSAT after prioritizing sentiment

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Elevate Your Support Experience

Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform