Escalation Agent
The world’s first intelligent customer escalation management engine sees escalations before they happen so you can take immediate action.
Ambient AI Agentsfor Enterprise Support
Deploy AI agents to eliminate customer escalations, surveys, knowledge gaps, manual coaching, manual routing, churn risk, backlog and operational inefficiencies.
“SupportLogic helps us drive quality, making it more reliable for our clients to consume our technology.”
World-Class Brands Use SupportLogic
Your CRM Isn’t Built for Enterprise Support
Enterprise support spans across people, channels, and systems of record. Existing CRMs fall short, intended for simple tasks with basic AI workflows:
Tuned for first-call resolution
Designed for simple cases
Doesn’t preserve historical context
Rudimentary sentiment detection
Can’t handle multiple systems of record
Lacks correct technical answers
Featured Ambient AI Agents
Cut Through the AI Hype and Get Real-World Results
“SupportLogic enables us to operate far more efficiently and effectively and focus on elevating the customer experience.“
Jenna Koontz
VP, Global Customer Support, Certinia
Real-time sentiment analysis has enabled proactive Support Experience
30
%
REDUCTION IN ESCALATION RATE
28
%
DECREASE IN TIME TO RESOLUTION
90
CSAT FROM TAKING ACTION ON SENTIMENT
“72% of our strategic customers have improved customer sentiment.”
Arnoud Schouw
VP, Customer Support, Basware
Improved CX with shift from “product-centric” to “customer-centric”
80
%
Reduction in Escalations
93
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG VIP CUSTOMERS
72
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG STRATEGIC CUSTOMERS
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
Katherine Sullivan
SVP, Customer Success, Salesforce
Salesforce slashed escalation rates by 56%
56
%
Reduction in Escalation Rates
<
2
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
13
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
Matt Blair
SVP Support and Customer Success, Databricks
Databricks takes a proactive approach to support
+
20
%
increase in csat
+
9
%
Partner CSAT
40
%
Reduction in SLA misses
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Elevate Your Support Experience
Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform