Eliminate customer escalations, CSAT surveys, knowledge gaps, and operational inefficiencies. Increase your margins without sacrificing brand experience.
Customer support is increasingly becoming more complex as your business integrates with a diverse ecosystem. The tools built for handling simple cases are no longer enough.
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
SVP, Customer Success, Salesforce
%
Reduction in Escalation Rates
<
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”
SVP Support and Customer Success, Databricks
+
%
increase in csat
+
%
Partner CSAT
%
Reduction in SLA misses
“Our management team uses SupportLogic as our eyes everywhere.”
Chief Customer Officer, Coveo
%
Decrease in MTTR
+
%
increase in First-Day Resolution
%
Reduction in Escalation Requests
“Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”
Vice President of Support Readiness, Nutanix
%
Reduction in Escalations
+
NPS
%
CSAT
Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform
