Eliminate customer escalations, CSAT surveys, knowledge gaps, and operational inefficiencies. Increase your margins without sacrificing brand experience.
Customer support is increasingly becoming more complex as your business integrates with a diverse ecosystem. The tools built for handling simple cases are no longer enough.
“Support experience isn’t just the folks
touching the end customer, it’s in everything that we do.”
VP, Customer Experience Strategy, HPE
%
Decrease in BACKLOG REVIEW TIME
+
%
iMPROVEMENT IN MTTR
CSAT after prioritizing sentiment
“SupportLogic enables us to operate far more efficiently and effectively
and focus on elevating the customer experience.”
VP, Global Customer Support, Certinia
%
REDUCTION IN ESCALATION RATE
%
DECREASE IN TIME TO RESOLUTION
CSAT FROM TAKING ACTION ON SENTIMENT
“72% of our strategic customers
have improved customer sentiment.”
VP, Customer Support, Basware
%
Reduction in Escalations
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG VIP CUSTOMERS
%
IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG STRATEGIC CUSTOMERS
“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”
SVP, Customer Success, Salesforce
%
Reduction in Escalation Rates
<
%
ESCALATION RATE SINCE USING SUPPORTLOGIC
%
PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER
Reduce escalations and cut through backlog to increase customer retention and revenue with the first Support Experience Platform
